Serv-e-go online maintenance tool
Serv-e-Go
Your new diagnostic and maintenance tool
With Serv-e-Go, which is accessible from somfypro.fr, you can provide maintenance by remote (from your computer or tablet) for your customers who have motorised equipment which uses the io-homecontrol radio protocol (shutter, blind, store, pergola, gate or garage door) and is connected to a home automation box (TaHoma® or Connexoon).
Several packages are available to meet your needs:
- a basic package which provides access to the list of your connected installations
- a premium package which provides access to diagnostic and maintenance features
What are the benefits for you as a professional?
- SEE at a glance all of your customers' connected equipment: roller shutter, external venetian blind, outdoor screen, terrace awning, pergola, gate or garage door.
- DIAGNOSE the problems with the product statuses and histories from behind your screen and rate any breakdowns.
- RECONFIGURE the installations wherever you are: access the system and adjust your customers' equipment settings with their agreement.
> Your onsite visit is well prepared you will leave more quickly.
> You avoid unnecessary trips and therefore save precious time.
For proactive customer assistance, access your alert messages available in the Serv-e-Go tool whenever you want: key date reminder, motor failures, etc.
Serv-e-Go, as simple as Somfy
How does it works?
Do you want to activate a home automation box for your customer and manage it by remote with the Serv-e-Go service?
Activate the box from somfypro.fr, selecting the Serv-e-Go option for your customer's account.
Your customer will then need to activate the box at their home and confirm the use of the Serv-e-Go option.
Activate the box from somfypro.fr, selecting the Serv-e-Go option for your customer's account.
Your customer will then need to activate the box at their home and confirm the use of the Serv-e-Go option.
Your customers will thank you!
- They can rest assured that their equipment is in perfect working order without waiting for their next appointment.
- They have a guaranteed that their issues will be dealt with appropriately and repairs will not waste any time.
- They have the satisfaction of being assisted by an expert.
Customers stories
Why choose Serv-e-go ?
"Help, my roller shutter is not working!"
In just a few seconds you can connect, view the product's status, diagnose the problem and schedule a visit.
In just a few seconds you can connect, view the product's status, diagnose the problem and schedule a visit.
"Hello, I would like to change the closing time for my automated gate."
Your client allows you to take control, you adjust the settings with a few clicks without the need for a visit.
Your client allows you to take control, you adjust the settings with a few clicks without the need for a visit.